Rapid Responder: Frequently Asked Questions

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Questions

Many times, people see Rapid Responder and wonder what exactly it is. Once they find out, a variety of other questions begin to surface about the product, the implementation and the maintenance of it. Today we want to take some time and answer some of the commonly asked questions about Rapid Responder.

We started by collecting questions from our operations and sales team who travel often and speak with many potential users. Here are some common questions and answers they often run into while speaking with customers and providing demos.

  1. How much does Rapid Responder cost?

    • This is by far the most common question because potential users are interested in finding out if this emergency preparedness system is within their budget, it is. The starting price is $99* for schools, for other types of facilities, please contact us. It is important to remember that pricing is based on the square footage and the number of buildings. There is also the possibility of reduced set-up fees and no seat licensees required.
  2. How does my information get into Rapid Responder?

    • At Prepared Response, we have a data entry team that inputs all the data into the Rapid Responder system. This includes: floor plans, images, camera feeds, site maps, hazardous material locations, emergency and evacuation plans, utility shut off information, and more.
  3. What do you need from us (the user)?

    The customer is responsible for:

    • Scheduling to have their law enforcement and first responders attend the meetings
    • Selecting a central location for the preplan tactical meeting to take place
    • Obtaining all site and building floor plans and evacuation maps, emergency plans, emergency team information, and chemical inventories
    • Filling out the site and building information worksheets
    • Providing an escort for our field representatives (they must be able to provide access to locked and inaccessible areas and point our building features that need to be included).
  4. Who has access to Rapid Responder?

    • The user/customer administrator can chose to give access to whoever they want. Typically, first responders, security members, etc. have access to the Emergency Response Interface. In this interface they can view all the information, but no changes can be made. Those who are in positions of authority are typically the ones who have access to the Administrative Interface and can make changes to who has access and how much access they are granted.
  5. Who manages the system after its deployed?

    • Much like the previous question, once the system is deployed, the customer/end user has full control. The person with access to the Admin Interface manages the contacts, the access of others, and inputting drills and events.
  6. How secure is it?

    • Since we hold a SAFETY Act Certification from the U.S. Department of Homeland Security, our system must meet their security standards. We have robust systems put into place that maintain the integrity of our security.
  7. Can Rapid Responder be accessed without power or internet?

    • Yes, Rapid Responder can be viewed through our remote client version of the software that is designed to work without internet connection. Some elements such as live camera feeds and dynamic mapping may be unavailable without internet connection. Rapid Responder is also available via the iPad app if power is out in your facility, but you still have access to the internet.
  8. What is involved in the implementation of Rapid Responder?

    • First there is an online orientation meeting with facility staff, first responders and a Prepared Response representative. Next, we schedule a pre-plan tactical meeting that includes facility staff, first responders and a Prepared Response representative. During this meeting, you will cover the tactical overview, solidify interagency partnerships and identify tactical elements. Next is the site visit/data collection; here we will collect the data worksheets and capture digital imagery. Our data team will input the data and finally Prepared Response holds a Rapid Responder online training seminar for facility staff and first responders on both the Emergency Response Interface and the Administrative Interface.
  9. How soon can our facility get implemented?

    • This answer to this depends on many variables, the biggest being getting everyone’s schedules lined up to be present together. Typically, we can fully implement a facility between 45-60 days.

These are the most common questions that we get about the implementation and deployment of Rapid Responder. Do you have a question that hasn’t been answered? Let us know in a comment below!

*Pricing starts at $99 a month for schools subject to facility size and the number of buildings. Pricing listed expires December 31, 2016

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